Privacy Policy

We value your privacy and want you to feel comfortable when shopping with us.  The policy discloses the privacy practices for Rosaya (www.rosaya.com or “Site”) with its users.

Section 1 – What information do we collect?

Personal Identification Information

We collect personal identification information from visitors in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our Site.  Visitors may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information.

Users may, however, visit and browse our site anonymously, if they choose to not place an order.  Any registered visitors would need to be signed out of their account, in order to browse the site anonymously.

We will collect personal identification information from visitors only if they voluntarily submit such information to us.  Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal Identification Information

We may collect non-personal identification information about users whenever they interact with our Site.  Non-personal identification information may include the browser name, the type of computer, location, and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Section 2 – Why do we collect information?

Rosaya collects and uses Users personal information for the following purposes:

  • Take web orders from users and process them at the users request
  • To process transactions
  • We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To improve customer service
  • Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
  • We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
  • We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • Help increase the amount of products and services we offer to our visitors.
  • To administer a content, promotion, survey or other Site feature
  • To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
  • The email address Users provide for order processing, will  be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions.  The email address will also be added to our mailing list, where they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or a User may email us directly at [email protected].

Web browser cookies

Our Site may use “cookies” to enhance User experience.  User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them.  User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent.  If they do so, note that some parts of the Site may not function properly.

Advertising

We may use third party advertising companies to serve advertisements on our behalf on their website or third-party websites.  These advertising companies may use cookies or other technologies (i.e. 1×1 pixels, also known as a web beacon), to tailor advertisements you see, track your response to advertisement, report on visitor interaction with our website, and to measure the effectiveness of advertisements.

If you prefer for us to not share Non-personal identification information with partners, including third parties that use tracking technologies to deliver targeted display advertising based on such information, please click here to access the Network Advertising Initiative opt-out.

Section 3 – How do we protect your information?

We take precautions to protect your information.  When you submit sensitive information via the website, your information is protected both online and offline.

When you make a payment for the products you decide to purchase, your credit card information is encrypted using the third-party service provider. You can verify this by looking for a closed lock icon at the bottom or top of your web browser, or looking for “https” at the beginning of the web page.  Please note that since we use PayPal as a third-party service provider for processing payments, you will be routed to PayPal for processing the transaction and will then be transferred back to our Site.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only individuals who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Section 4 – Sharing of your Information

We do not sell, trade, or rent Users personal identification information to others.  We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

We may provide your information to third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys.  We may share your information with these third parties for those limited purposes only.  Please refer to our affiliate disclaimer page, found in the footer of this page, regarding our linking to third-party websites for affiliate purposes.

Section 5 – Third Party Websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties.  We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site.

Please refer to our affiliate disclaimer page, found in the footer of this page, regarding our linking to third-party websites for affiliate purposes.

Section 6 – Compliance with Children’s Online Privacy Protection Act

Protecting the privacy of the very young is especially important to us.  For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Section 7 – Changes to this Privacy Policy

Rosaya has the discretion to update this privacy policy at any time.  When we do, we will post a notification on the main page of our Site and will revise the updated date at the bottom of this page.  We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Section 8 – Your Acceptance of the Privacy Policy

By using this Site, you signify your acceptance of this policy and or our terms of service.  Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:

Rosaya
ATTN: Customer Care
P.O. Box 1431
Centreville, VA 20122

Email: [email protected]